Enhancing satisfaction with our services by:

• Further developing our digital services
  • Maximum automation and digitalization
  • MyMinfin as a digital service desk
  • Simple and clear
• Improving our telephone services
• Make physical meetings more efficient
  • Preferably by appointment

Enhancing satisfaction with our partners by:

• Developing partnerships
  • We cooperate with citizens and companies in an open and correct manner.
  • We fight fraud and crime within our areas. We do this by means of
    (inter)national cooperation with different stakeholders.
• Enhancing our organization’s transparency
  • We explain in a simple manner why it is important to pay taxes.
  • We make things easy for those who want to fulfil their obligations.
  • We enhance trust in our operations by being transparent about our processes.

Building a data-driven organization by:

• Developing data insights
  • Only once: the citizen needs to give the information just once
  • Exchanging data and hence using and exploiting data more effectively
  • Developing e-auditing and data mining
  • Respecting privacy rules
• Creating a culture of innovation
  • Giving the necessary space to dream, think and do
  • Creative and innovative powers
• Performing prioritized innovation activities
  • Adopting new technologies to improve our services and operations