The Federal Public Service Finance aims to remain a leading public service with a genuine added value for society. That is why we must continue our development and carry our organization to a higher level.
That is what we are doing with four new strategic ambitions:
Tailored: personalized and accessible services
Enhancing satisfaction with our services by:
- Further developing our digital services
- Maximum automation and digitalization
- MyMinfin as a digital service desk
- Simple and clear
- Improving our telephone services
- Make physical meetings more efficient
- Preferably by appointment
- Further developing our digital services
Cooperation: valuable interaction based on mutual trust
Enhancing satisfaction with our partners by:
- Developing partnerships
- We cooperate with citizens and companies in an open and correct manner.
- We fight fraud and crime within our areas. We do this by means of
(inter)national cooperation with different stakeholders.
- Enhancing our organization’s transparency
- We explain in a simple manner why it is important to pay taxes.
- We make things easy for those who want to fulfil their obligations.
- We enhance trust in our operations by being transparent about our processes.
- Developing partnerships
Smart: a data-driven, innovative organization
Building a data-driven organization by:
- Developing data insights
- Only once: the citizen needs to give the information just once
- Exchanging data and hence using and exploiting data more effectively
- Developing e-auditing and data mining
- Respecting privacy rules
- Creating a culture of innovation
- Giving the necessary space to dream, think and do
- Creative and innovative powers
- Performing prioritized innovation activities
- Adopting new technologies to improve our services and operations
- Developing data insights
Performance: a flexible organization creating pleasant working conditions
Striving for operational excellence and improving staff satisfaction by:
- Adopting lean and digital working methods as much as possible
- Introducing automated and digital processes
- Reducing paper usage
- Striving for cost efficiency
- Financial transparency
- Creating a pleasant and future-oriented workplace
- Focusing on well-being at work
- Rolling out new and flexible working methodes
- Adopting lean and digital working methods as much as possible