Multichannel provision of services

Missions

The Service of Multichannel Provision of Services

  • coordinates and manages the various channels of provision of services, especially the electronic channels, the Contact Center and the personalized reception 
  • transmits information or helps the citizens and the enterprises as regards the legislative subjets, falling within the competence of the Federal Public Service Finance, via Internet, the Contact Center or the Infocenters. 
  • assumes activities of provision of services, which fall within to the competence of a General Administration and which were developed thoroughly with a view to an accurate provision of services and the good functioning of services, e.g. the Infocenters.