Attention, please make an appointment to go to any of our offices.

I want to contact SECAL

For general information about the Maintenance Claims Department, you can call the free number 0800 12 302 or send an e-mail to

For information on an application for SECAL assistance or the renewal of payments in advance, you can contact one of our infocenters
Here you will find the contact details of the infocenter according to your postal code (link is external)

You can also contact another infocenter, all of which have a reception service for Secal. Please note that language used will depend on the region: French in Wallonia, Dutch in Flanders and both languages in Brussels.

You will find here the address of 11 infocenters (link is external)

The recovery of unpaid maintenance claims is entrusted to our collection teams.

You can find here the contact details of the collection teams